Privacy policy & IP protection

1. Scope

This Privacy and Intellectual Property (IP) Protection Policy applies to all interactions with Counterplot.co and its specifically designated subsidiaries, including but not limited to the use of our website, use of our services, communication with our staff, and any other situation where we may collect, store, or use personal information or have dealings concerning intellectual property. This policy governs the approach of Counterplot.co to the protection and handling of personal and business data, and intellectual property.

2. Personal information

We collect personal information necessary for business operations, such as names, addresses, and contact details. We adhere to all applicable data protection laws and regulations. Personal information will not be disclosed to third parties without explicit consent, except as required by law or when necessary for our services.

The personal information we collect allows us to:

• deliver the products and services you have ordered;
• verify your identity and the details about your organization;
• administer our website and provide customer services;
• meet legal, regulatory and compliance requirements;
• monitor and analyze the use of any account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime;
• gather management information to form statistical and trend analysis;
• communicate with you;
• investigate any complaints about this website;
• personalize your experience of this website;
• contact you about ongoing and/or potential transactions.

We may employ the services of third party service providers to help us in certain areas, such as website hosting, event management, and email delivery. In some cases the third party may receive your information.

We may use aggregated information so we can administer and improve our website, analyze trends, gather broad demographic information and detect suspicious or fraudulent transactions.

3. Business data

Client business data is handled with utmost confidentiality. We employ stringent data protection and security measures to ensure data is kept secure. Access to such data is restricted to authorized personnel on a need-to-know basis.

4. Intellectual property

We respect and protect the intellectual property rights of our clients. All client IP remains the property of the client and will be handled with care to prevent unauthorized access, use, or disclosure.

Additionally, all content available on our website, including but not limited to text, graphics, logos, images, and software, is the property of Counterplot.co and is protected by international copyright, trademark, and other intellectual property laws.

Any use, including but not limited to the reproduction, distribution, display, or transmission of the content on this site is strictly prohibited, unless authorized by Counterplot.co . You are also prohibited from ‘scraping’, ‘data mining’, or in any other way extracting and using the information on the website.

Non-compliance with this policy may result in legal action.

5. Cookies and Website Tracking

Our website may use cookies to enhance user experience and/or for analytical purposes. However, personal data can only be collected with explicit user consent.

6. Data Retention

We retain personal information and business data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

7. User Conduct

Users of our services and our website are expected to conduct themselves in a respectful and professional manner. We do not condone – trolling, spamming, abusive language, or any behavior intended to harass, offend or disrupt the normal flow of discussion or service provision. Users found to be engaging in such behavior may have their access to our services or website revoked.

8. Liability

While we strive to provide the highest quality service, notwithstanding, we cannot be held liable for any damage or loss caused by the use of our services, unless directly caused by our negligence or wilful misconduct.

9. Complaints and Dispute Resolution

We take any complaints or issues very seriously. If you have a problem, we encourage you to bring it to our attention by contacting us directly. We commit to investigating the issue and seeking a resolution in a fair and timely manner.

In the unlikely case that a dispute arises out of or relating to this policy or the use of our services and if the dispute cannot be settled through direct discussions, the parties agree that the dispute will be governed by the laws of the country where the service provider is based, without regard to its conflict of law provisions.

10. False Claims

False claims against the agency, its services, or its staff are viewed seriously. We reserve the right to take appropriate action, including legal action, in response to false or damaging allegations.

11. Changes to the Policy

We reserve the right to amend this Privacy and IP Protection Policy as necessary. Updates will be made available on our website or sent to clients directly.

12. Contact Us

If you have any queries about our privacy practices or this policy, please contact us at hello@counterplot.co.

By using our services, you consent to the practices described in this policy. Your trust is important to us, and we are committed to managing your information responsibly and safeguarding your intellectual property.